Company Policies

Payments

All payments are due at the time of service. We accept cash, check and Venmo.

Liability

We are bonded and insured through Pet Care Business Insurance.

Refunds & Credits

Once services are booked, there are no refunds, but if services are not utilized, you will receive a credit for future pet visits.

Home Visits

Midday visits will be scheduled during 11am-2pm. We do not guarantee exact times for any visits. Morning visits will not be scheduled any earlier than 7am, and bedtime visits will not be scheduled any later than 9pm.

Holiday Surcharge

A $10 additional charge will be added for any visits on holidays.

Safety

For the safety of your pet and the community, all dogs will be kept on a leash during outdoor walks—no exceptions.

Secure Entry

We take the security of your home seriously. Keys/codes are stored securely and never labeled with you address.

Aggression & Liability

Owners must disclose any history of biting or aggression towards humans or other animals.

Right to Terminate

We reserve the right to terminate service immediately if a pet poses a danger to our team.